All suppliers providing products or services that have direct contact with food are required to pass the ISNetworld and either the Global Food Safety Initiative (GFSI) or British Retail Consortium (BRC) audits, or an equivalent certification and provide a letter of guarantee. We defer to organizations like GFSI and BRC to evaluate the effectiveness of audits, collect feedback and make related adjustments. The letter of guarantee certifies that the food products are safely produced and are of consistent quality. We also require these suppliers to undergo an additional audit to confirm they have met these requirements.
We evaluate all potential manufacturing suppliers based on several criteria, including compliance, commercial offering, supply flexibility and responsiveness, service, risk management, quality, price, reliability, financial capability, reputation and experience. When assessing new manufacturing suppliers, we prioritize local companies as they are often cost-competitive. Sourcing products, ingredients and services from within our communities helps further supports local economies, and we prefer to work with companies at their local offices, whenever possible.